Today, we're going to talk about customer service.
You're shopping in a store; you find what you need and you get in line to get checked-out. It's your turn. You place the items you want to purchase on the counter. You reach for your cash, your credit card, or your checkbook to pay the cashier. You're ready to hand over your money to the cashier for the products on the counter. The phone rings. The cashier answers the phone.
Hmmm...that's too bad, isn't it? You're a sure thing -- but you have to wait. When the cashier answered the phone, you lost your place in line. The person on the phone just cut in front of you and that person is now the cashier's customer -- you've been displaced.
Most of us don't object to that kind of behavior. Most of us complete the purchase after the cashier gets off the phone.
That's not customer service. You just think it is. What did you in get in terms of customer service other than being irritated? Next time that happens, you'll think about the "customer service" you "receive" when you shop in that store.
It's no wonder people are angry.
So, what would you do?
(a) walk out without the merchandise
(b) confront the cashier's behavior
(c) complete the purchase after the cashier gets off the phone
(d) ask for the manager to suggest they hire another person to answer the phone
(e) say nothing and do nothing
Let us hear from you!!
